Frequently Asked Questions (FAQs)

MomYom is your one-stop shop for everything kids! We're a Pakistani online store offering a curated selection of high-quality, stylish clothing and accessories for children of all ages, from newborns to pre-teens. But we're more than just clothes! We also offer a range of lifestyle and parenting products, covering everything from pregnancy and birth to the pre-teen years. Whether you're looking for the perfect outfit for a special occasion, comfortable everyday wear, or essential parenting supplies, MomYom has you covered.

We currently offer delivery across Pakistan.

You can reach our dedicated customer support team through email at support@momyom.pk, by phone at 021-37130288 during business hours 09:00 AM to 06:00 PM. Or connect with us on our social media channels.

Currently, MomYom operates exclusively online. This allows us to offer a wider selection and more competitive prices.

Ordering is easy! Simply browse our website, select the items you want, add them to your cart, and proceed to checkout. You'll be guided through the process of entering your shipping and payment information.

Our standard delivery time is 3-5 business days from the date of your order confirmation.

We offer a flat delivery charge of Rs. 250/- for all orders within Pakistan under Rs. 10,000/-.

Yes, once your order is shipped, you'll receive a confirmation email with a tracking number and a link to track its status.

Our delivery partners will typically attempt to deliver your order at least twice. If they are unable to reach you, they may leave a note or contact you to arrange an alternative delivery time.

We offer a wide range of sizes for children of all ages, from newborns to teenagers. Please refer to our detailed size guides for specific measurements.

We are committed to providing premium quality clothing and accessories. We use the finest materials and partner with trusted manufacturers to ensure our products are safe, durable, and comfortable.

We source our products from both local and international markets, carefully selecting items that meet our high standards of quality, style, and value.

Each garment will have specific care instructions on its label. Generally, we recommend gentle washing and avoiding harsh chemicals.

We offer a 14-day return policy on eligible items. To be eligible for a return, your item must be unused, in the same condition that you received it, and with all original tags and packaging.

To initiate a return, please contact our customer service team with your order number and the reason for the return. We will guide you through the return process and provide further instructions.

Our exchange policy allows for eligible items to be exchanged within 14 days of order delivery. To qualify, the item must be unworn, unused, with original tags and packaging intact, and accompanied by proof of purchase. For detailed information, please see our Exchange Policy.

We accept a variety of payment methods, including cash on delivery (COD), credit/debit cards, and bank transfers.

Yes, your payment information is secure. Our website uses industry-standard encryption technology to protect your data during transmission.