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Frequently Asked Questions

Where do you ship?

We currently offer delivery across Pakistan.

How can I contact customer support?

You can reach our dedicated customer support team through email at support@momyom.pk, by phone at 021-37130288 during business hours 09:00 AM to 06:00 PM. Or connect with us on our social media channels.

How long does delivery take?

Our standard delivery time is 3-5 business days from the date of your order confirmation.

What are the delivery charges?

We offer a flat delivery charge of Rs. 250/- for all orders within Pakistan under Rs. 10,000/-.

Can I track my order?

Yes, once your order is shipped, you'll receive a confirmation email with a tracking number and a link to track its status.

What is your return policy?

We offer a 14-day return policy on eligible items. To be eligible for a return, your item must be unused, in the same condition that you received it, and with all original tags and packaging.

How do I return an item?

To initiate a return, please contact our customer service team with your order number and the reason for the return. We will guide you through the return process and provide further instructions.

What is your exchange policy?

Our exchange policy allows for eligible items to be exchanged within 14 days of order delivery. To qualify, the item must be unworn, unused, with original tags and packaging intact, and accompanied by proof of purchase. For detailed information, please see our Exchange Policy.